digiField360.ai: fix it first time. Never miss an SLA.
Intelligent dispatch, a technician app that coaches during the job, and WhatsApp-first customer updates — in one AI-native system built for service teams in India and Southeast Asia.
Design your service pilot
Tell us a little about your team — we'll tailor the session to your operation.
Dispatch. Execute. Delight.
Dispatch layer
Every job assigned to the right technician — by skill, location, SLA urgency and spare-parts availability — in real time. No more manual dispatch boards.
Execution layer
Technicians get AI-guided job cards, step-by-step repair instructions, parts lookup and a personal coach — on mobile, fully offline.
Experience layer
Customers get arrival alerts, technician photo, service report and feedback on WhatsApp. Managers get live SLA dashboards and AI insights.
Right technician, right job, every time
Jobs arrive from your customer portal, WhatsApp, IVR or internal systems. The engine assigns them in seconds — and shows the reason for every assignment.
- SLA category and priority auto-assigned on creation
- Skill and certification matching, weighted by first-time-fix history
- GPS routing that minimises total travel across the day
- Spare-parts check before assignment, with warehouse pickup flagged
- Jobs close to breach promoted automatically
Coaches the technician during the job — not after the failure
Offline-first for telecom sites, factory floors and warehouses with poor connectivity.
Accept & navigate
- AI ETA on real traffic
- Pre-arrival WhatsApp to customer
- Parts checklist before departure
On-site diagnosis
- AI-guided fault diagnosis tree
- Visual references from similar jobs
- Second-visit risk escalation
Repair
- Step-by-step instructions
- Parts substitution lookup
- One-tap video call to a senior tech
Close & document
- Photo / video proof & signature
- Service report auto-generated
- Parts consumed auto-deducted
Every technician gets a personal coach on WhatsApp
Before the job, during the job and after every call — in the technician's own language. No extra app to install.
- 10 Indian languages: Hindi, Kannada, Tamil, Telugu, Marathi, Bengali, Gujarati, Punjabi, Malayalam and Odia
- Personalised: knows each technician's skill gaps and most frequent failure modes
- Skill-gap detection triggers micro-learning for job types they're often assigned
- Privacy by design: managers see skill trends, not individual conversations
Act before a breach, not after the penalty
SLA countdown per job
Green, amber and red — visible to technician, dispatcher and manager at the same time.
2-hour breach prediction
AI predicts which jobs will breach in the next two hours from location, job duration and traffic.
Auto-reallocation
When breach risk crosses your threshold, the job moves to the nearest available technician, with manager notification.
Penalty accrual view
Live month-to-date SLA penalty exposure by contract, tier and region.
Customer SLA reports
Weekly compliance reports per account, sent by email and WhatsApp automatically.
Contract-specific tiers
4-hour response, 24-hour resolution, next business day — configured, not hard-coded.
Zero customer effort. Full transparency.
No app download for your customers. The whole journey — booking to NPS — runs on WhatsApp, which ends the "where is the technician?" calls.
- Voice queries in Kannada, Tamil, Hindi and more
- NPS of 3 or below escalated to a supervisor within 15 minutes
- Payment links built into the service summary
Service operations that run themselves — with your oversight
Intelligent Dispatch
Assigns every new job and reassigns automatically when technicians are delayed.
SLA Watchdog
Monitors every open job, triggers reallocation and updates the customer if delay is unavoidable.
Parts Demand Signal
Predicts stock-outs from parts consumption and raises a purchase request to the warehouse.
First-Time-Fix Improvement
Finds technicians below the team's FTF rate and assigns coaching and ride-alongs.
Customer NPS Recovery
On a low score: supervisor alert, re-visit scheduled within 24 hours and service credit applied.
Service Analytics
"Which engineer has the most repeat visits in Bengaluru this month?" — answered with live data.
Where digiField360.ai fits best
Telecom & broadband
ISP, DTH and fibre installers — guided installs, SLA tiers and WhatsApp ETAs.
Consumer electronics
AC, TV and appliance repair — AI diagnosis, parts demand signal and NPS on WhatsApp.
FMCG service & equipment
Coolers, vending and cold chain — preventive maintenance and asset health tracking.
Industrial & infrastructure
Plant maintenance, power, elevators, HVAC — IoT-driven maintenance and compliance records.
Pilot with 20–30 technicians in 6 weeks
One service zone, three agreed KPIs — first-time-fix rate, SLA compliance and technician utilisation. Mid-size go-live in 10–14 weeks. Salesforce Edition (on Salesforce Field Service + Agentforce) or Open Source Edition (with IoT / MQTT integration). Priced in rupees, per technician.
See your reps, distributors and technicians on digiFrontline — before you sign a full contract.
Start with a 60-minute discovery call. We design a 4–6 week pilot in one territory, agree the KPIs, and you decide on real results.